Domestic shipping

We aim to ship your order within 2 business days. We offer free standard shipping for orders over $50, just apply the code "FreeShip" at checkout. 

Shipping is calculated via weight and charged accordingly with a maximum cost of $19.60.

We use a courier service and therefore cannot post to PO Boxes or Parcel Lockers, please only provide a street address.  

At the time of checkout please advice if you authorise the package to be left unattended if you are not home.

If you do not receive your order within 7 working days of your dispatch email, please email hello@loomtowels.com so we can investigate its whereabouts and resolve the issue. 

Once your order has shipped, we will send you a tracking link via email. 

 

International shipping

We ship worldwide. We aim to ship your order within 2 business days. Shipping is calculated via weight and charged accordingly. We use either TNT, TOLL or Australia Post for International orders.

If you do not receive your order within 10-14 working days (depending on your location) of your dispatch email, please email hello@loomtowels.com so we can investigate its whereabouts and resolve the issue.

Things to remember about international shipping:

  • You are responsible for any additional local customs and duties on your order. (UK orders in particular usually incur higher duties and taxes.)
  • We are required by law to disclose the full value of the package contents and cannot alter this value.
  • If an order is refused by your country, you are responsible for the shipping expenses and any additional costs incurred.

Once your order has shipped, we will send you a tracking link via email.